Shipment Policies
- Shipping Methods: We offer standard shipping methods for all orders.
- Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of the package.
- Estimated Shipping Time: Estimated delivery time frames vary depending on the shipping method selected and the destination. Please allow 4-8 weeks for your order to be processed and shipped directly to you.. These estimates are provided for guidance purposes only and are not guaranteed.
- Processing Time: Orders typically require processing time before they are shipped. This processing time may vary depending on factors such as product availability, production and order volume.
- International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and other fees may apply to international shipments, and customers are responsible for any such charges.
- Delivery Address: Customers are responsible for providing accurate and complete delivery addresses. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.
- Delivery Attempts: Our shipping carriers will make multiple attempts to deliver your package to the provided address. If delivery attempts are unsuccessful, the package may be returned to us, and additional fees may apply for reshipment.
- Tracking Information: Once your order has been shipped, you will receive tracking information via email or through your account dashboard, allowing you to monitor the status of your shipment.
- Delivery Confirmation: Delivery is considered complete once the package is successfully delivered to the address provided by the customer or collected from the designated pickup location.
- Shipping Delays: While we make every effort to ensure timely delivery of orders, we are not responsible for delays caused by factors beyond our control, such as inclement weather, natural disasters, or disruptions in transportation services.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages after delivery has been confirmed. Customers may contact the shipping carrier directly to file a claim for lost or stolen packages.
- Shipping Policy Updates: We reserve the right to update or modify our shipping terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
For any inquiries regarding your order or shipment, feel free to reach out to our customer support team at: support@moduly.io.